Managed Services
Increase Efficiency & Productivity
Velocitor currently employs over 300 employees, of which 180 focus solely on managed services consisting of spare pool management, help desk support, deployment services, installation, and training. Velocitor currently provides managed services for over 70 clients with more than 200K mobile assets under management across North America.
Hardware Management - Staging and Kitting
Simplify device deployment with our expert staging and kitting services, minimizing downtime and ensuring devices are ready to use on arrival. From setup to secure packaging, we handle all the heavy lifting so your operations stay seamless and efficient.
- Seamless Integration: Devices arrive fully configured with pre-installed applications, latest system updates, and tailored settings, ensuring they are ready for immediate use without additional preparation.
- Time-Saving Processes: Custom staging and secure packaging prevent deployment delays and transit damage, allowing your team to focus on critical operations instead of troubleshooting.
- Comprehensive Support: Rapid repair and hassle-free replacement services minimize operational disruptions, keeping your fleet running efficiently with minimal downtime.
Asset Management
Extend the lifespan of your fleet assets and maximize operational efficiency with advanced AI tools for real-time monitoring and proactive planning. Our solutions simplify fleet oversight, prevent downtime, and ensure optimal resource allocation.
- Enhanced Oversight: Gain precise, real-time visibility into the location and condition of your assets, allowing you to make informed decisions and improve operational planning.
- Preventive Maintenance: Reduce costly repairs and unexpected downtime by scheduling maintenance in advance, ensuring your fleet assets operate at peak performance.
- Mobile Device Security: Safeguard sensitive data and streamline operations with advanced tracking systems that prevent unauthorized access and ensure seamless device management.
Support Services
Velocitor supports a variety of applications, as well as its own software built on the Velocitor Mobile Framework. The support packages we offer range from help desk end-user assistance through tier 1, 2 or 3 technical support solutions 24×7 / 365. Velocitor works with each customer to tailor the most effective support package to suit each individualized business objective. Our asset management and help desk support system tracks each call with extensive detail to ensure a timely problem resolution as well as provide detailed reports on each call for training and management purposes
- 24×7 / 365 Support
- Available by Chat, Email, or Phone
- Dedicated In-house Support Team
Training
Equip your drivers with the knowledge and skills to operate safely, efficiently, and confidently. Our tailored training programs are designed to meet your fleet’s unique needs and improve overall safety and performance.
- Comprehensive Courses: Equip drivers with the skills to excel through targeted training on safety protocols, compliance standards, and efficient use of fleet technology, reducing risks and operational delays.
- AI-Powered Coaching: Leverages advanced AI analytics to deliver personalized training based on driving behavior, empowering drivers to make safer, smarter decisions on the road.
- Continuous Improvement: Build a culture of safety and accountability with ongoing access to resources, progress tracking, and tailored insights that drive consistent performance enhancements.
Installation Services
We manage every aspect of the installation process, ensuring a smooth and hassle-free experience, so you can stay focused on your core business without worrying about technical complexities or interruptions.
- End-to-End Setup: Every device is installed, configured, and thoroughly tested to ensure its fully operational from the moment deployment begins, eliminating delays and frustrations.
- Customized Solutions: Installation processes are tailored to your fleet’s unique operational needs, maximizing performance and ensuring seamless integration with existing systems.
- On-Site Support: Our experienced technicians are on hand to quickly address any challenges during or after installation, keeping your operations on track without disruptions.
